When sending your guns to our facility, please fill out a Phoenix Arms Service Request Form. Once you hit “Submit” we’ll be notified immediately and a copy of your work order will be emailed to you to include with your firearm.
Whenever possible, please send your gun in bubble wrap and a hard case. For added security, make sure it’s packaged in a sturdy, nondescript box. Always insure the gun for whatever you think it’s worth. If possible, we will return your gun in the same box in which you shipped it to us.
We accept all forms of inbound shipments. All inbound firearms are carefully inspected upon receipt. If we discover any damage, we will notify you immediately.
For added security, all guns will be returned to you via USPS Certified and insured mail. We have found this to be the most secure way to ship firearms.